I’d like to share my experience with Daphne, my housing agent. In short, It was truly pleasant to work with Daphne. She took every effort to help from find flats, check the room status, resolve issues and get the contract done. Actually, I had an issue on the refrigerator in the new apartment which I think it’s caused by miscommunication between landlord and his agents. I never expected this kind of situation so I had no idea how to solve the issue. I was very worried if I could continue the agreement because landlord’s agent was just trying to avoid the situation. But Daphne tried very hard to reach out to the landlord’s agent and solve the issue. She was willing to take the responsibility on what she did nothing wrong and convinced landlord and his agent to share the responsibility.
I moved to the new apartment last week and my family are so happy with new apartment. It would not have been possible to get the TA signed without Daphne’s help. I would like to take this opportunity t
5 / 5.0
Mr. Jun LEE
Director - Group Digital Platforms and Innovation
Thanks Jayde for helping us to find our flat. We knew we would find it comfortable and it ticked the majority of our boxes when we saw it originally. Now that we've actually moved our stuff into the flat, we're very happy with it and feel settled remarkably quickly. Throughout the process, Jayde has provided a good range of options for us to explore and made herself available when required. She provided good advice when we needed and was not pushy or trying to upsell us. We would definitely come back to Jayde when we need to move again.
4.8 / 5.0
While showing me flats she spoke about the area and made me feel relaxed. After negotiating for the flat she helped get me connected to utilities (as this is my first time living in HK). She also helped me get my residents pass for the complex and generally made everything really easy for me.