Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too.
In the interim all routine management work, not really OKAY’s province handled well too.
Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved.
Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute.
I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.
4.9 / 5.0
We came to Flo with some very difficult requirements including 2 dogs, 2 bedrooms, a more economical budget and a very narrow timescale to get something sorted. She assessed our requirements and quickly found us the perfect apartment. Beyond all of this, and even after her obligations were complete, she insisted on taking charge of ensuring everything was taken care of so the introduction into our new home would be as smooth as possible. I highly recommend Flo to anybody looking for a home in HK, and we will most certainly be in touch for our next move!
5 / 5.0
Flo is not your average agent. She's fast, sharp, and goes above and beyond for her clients. I first met her when she came to show my apartment to her client. I immediately noticed how she was unlike any of the other agents I had worked with - she asked the right questions, noted the right good and bad characteristics of my apartment, etc. A few days later, I asked her to help with my own search. She is by far the best agent I have worked with in Hong Kong. I highly recommend her.