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I’d like to share my experience with Daphne, my housing agent. In short, It was truly pleasant to work with Daphne. She took every effort to help from find flats, check the room status, resolve issues and get the contract done. Actually, I had an issue on the refrigerator in the new apartment which I think it’s caused by miscommunication between landlord and his agents. I never expected this kind of situation so I had no idea how to solve the issue. I was very worried if I could continue the agreement because landlord’s agent was just trying to avoid the situation. But Daphne tried very hard to reach out to the landlord’s agent and solve the issue. She was willing to take the responsibility on what she did nothing wrong and convinced landlord and his agent to share the responsibility.
I moved to the new apartment last week and my family are so happy with new apartment. It would not have been possible to get the TA signed without Daphne’s help. I would like to take this opportunity t
5 / 5.0
Mr. Jun LEE
Director - Group Digital Platforms and Innovation
I have really appreciated your professionalism, your time, and your kindness during this whole adventure of finding a place to live.
Your ongoing care and support after signing the lease agreement helped me turn this new apartment into ‘my new home’. Thank you very much.
4.8 / 5.0
Ms. Rita BONOMALLY
Nina Schulte-Mattler as well as OKAY.com as a whole did a brilliant job finding my first flat in Hong Kong. Nina is a very respectful, attentive and efficient partner. Every single inquiry was answered promptly and clearly. Nina placed me into my new home in less than a week and arranged everything that was needed, prepared the paperwork and explained it to me very comprehensively so I just had to sign and move in! She even got me the flat for a better price, I really didn't expect it! I will definitely be asking for Nina's assistance when I next have to move!