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She has been patient, caring, not pushing and going the extra mile always with a smile. She has been a good listener and took into consideration our requirements. She set expectations with us being honest when negotiating with landlords. I believe she deserves the full commission to herself.
4.9 / 5.0
Ms. Rodriguez Fernandez Oliva Lucia Fatima
Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
Well prepared. Does a lot of research up front. Polite and well organised. An exception. One of the finest and very best agents I have come across in decades in HK.